ONLINE CATALOG FAQ

Cannot Open Catalog- The catalog is in a Portable Document Format (pdf) and therefore requires a pdf reader installed on the computer in order to open and view.
SOLUTION- Install Adobe Acrobat Reader 4 or later.

Catalogue Has Missing Images- This problem may occur if an old version of Acrobat Reader is installed on the computer or in some cases more than one version of Acrobat Reader is installed, with the older version registered as the default reader.
SOLUTION- Some programs may install Acrobat Reader without informing the user therefore you will need to check what is installed.

• Double click the "Control Panel".
• Double click "Add/remove Programs".
• Select "Install/Uninstall" tab.

This will show a list of the software installed on a computer. If more than one version of Adobe Acrobat Reader is listed than remove the oldest version.

If only one is listed then check that it is Adobe Acrobat Reader 4 or better (5 or higher is preferred). If not update to the latest version.

Do I Need Adobe Acrobat Reader?- The catalog does require a pdf reader to open and view with most alternative readers capable of performing this task. However the catalogue has only been tested using Adobe Acrobat Reader.
SOLUTION- None required.

CD CATALOG FAQ

CD Does Not Work- The cd catalog is designed for Windows 95/98, Windows ME, NT, 2000 or XP. It will not work on any other operating systems. At this point in time no other operating systems are supported. In rare cases a faulty CD may be the cause of the problem.
SOLUTION- Return for replacement or for an alternative catalogue.

CD Does Not Auto-start- The cd catalog is designed to auto-start after inserting into a CD or DVD-ROM drive provided auto-insert notification is enabled.
SOLUTION-1 To enable auto-insert notification (Windows™ only).

• Double click the "Control Panel".
• Double click "System".
• Select "Device Manager" tab.
• Select "View devices by type" radio button if not already selected.
• Click the + at right hand side of the CDROM to show the list of CD drives available on the computer (usually one).
• Highlight the drive you wish to enable auto-insert notification.
• Select the "Properties" button.
• Select the "Settings" tab and enable auto-insert notification checkbox with a tick.

SOLUTION-2 Boot CD without auto-insert notification enabled.

• Click start.
• Select "Run" and in the dialogue box type "D:\RunMe.exe" where D is the letter assigned to your CD-ROM drive

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